Data Deletion Instructions
Last updated: 25 October 2026
In short
- You can ask us to delete your personal data at any time, free of charge.
- Email us, message us on WhatsApp, or ask at the shop.
- We delete your name, phone number, chats and addresses, and keep order and payment records without your name.
- You lose your loyalty points and recurring pickups, and we can no longer look up your past orders.
How to ask
- Email: mmgconsult.africa@gmail.com, with your name, phone number and branch.
- WhatsApp: send 'Please delete my data' to +263 79 035 9025 from the number you use with us. Our AI assistant may reply first. To speak to a person, call +263 71 409 5210.
- In person: ask at either of our shops.
- If you use another laundry on Lavo, ask that laundry or us.
Checking it is you
We may check that the request comes from the number on your account.
What we delete
- Your name, phone number, email, address, profile notes and chat history.
- Addresses and notes on your orders and bookings. We stop any recurring pickups.
- Copies of messages we sent you, private counter receipt copies and their delivery records, and your name and phone number in our activity log.
What we keep, and why
- Order and payment records (items, amounts, dates, payment method and reference) without your name or phone, for our accounts and tax. Details staff typed on them, such as a delivery suburb, item description, discount reason or payment note, are not removed.
- Backups: regular copies are deleted after about 7 days, and our host Fly.io's snapshots after about 5. Copies made when our system restarts or is updated, and copies our administrators download, are kept until we remove them.
- Current application request logs redact sign-in, tracking and receipt tokens. Older host logs may still contain information recorded before those protections; the host's retention rules apply.
- Meta keeps WhatsApp Cloud API message data up to 30 days, and Anthropic deletes our assistant's chat data within 30 days by default. Twilio keeps message records until we delete them.
- Deletion also removes your STOP choice. You can reply STOP again at any time.
Timing and confirmation
We act on your request as soon as we can. To check on it, or to confirm it is done, call +263 71 409 5210 or email mmgconsult.africa@gmail.com.
Your own WhatsApp and Facebook copies
Your phone keeps its own copy of our WhatsApp chat; to remove it, clear or delete the chat. To delete your WhatsApp or Facebook account data, use the settings in those apps.